About Us

HOALiving has evolved from a small family company to a national network. We live and breathe all things HOAs!

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HOALiving company photo
About HOALiving -company photo

Our Story

Our CEO and owner, Michael Johnson, was elected President of the association where he purchased his first home. He quickly learned there were many responsibilities in this new role, and as he learned more and worked to make his association run better, he knew he could share what he learned to help others. Two years later, in 1999, Michael took the leap and started Future Community Services, Inc. – known today as the HOALiving Network – from his dining table.

Now, with over 130 employees, working out of 7 states, HOALiving has spread from a Utah company to serving nationwide. HOALiving companies manage more homes and associations in the states they serve, than any other locally or nationally owned company. We are often the only portfolio Accredited Association Management Company (AAMC) in the regions we serve.

HOALiving earned its Accredited Association Management Company (AAMC) designation due to our employees’ advanced training through Community Associations Institute (CAI). At HOALiving, we ensure our people have the skills and knowledge to handle a variety of issues, and we provide our communities with the professional partnerships they deserve. Only 264 firms have the AAMC designation worldwide. HOALiving not only maintains AAMC’s standards, we exceed them!

As our expertise and knowledge have grown and developed in community association management and related services, we have created or acquired several affiliated companies that make up the HOALiving Network: A+ Association Accounting, CAM Community Association Management, Custom Consult, FCS Community Management, FCS Rentals, FCS Home Sales, Idaho HOALiving, HOALiving Minnesota, MAX Maintenance, Splash Pool Services and TMC - The Management Company of Management Companies.

Our mission, vision and values

row of colorful homes in neighborhood

Our Mission

Building community one neighborhood at a time through relationships, knowledge and innovation

smiling family in front of brick house

Our Vision

To be recognized as the most efficient and effective community association management and related services provider, delivering the best community value, customer service, employee talent, and industry partnerships while striving to increase the quality of life for as many people as possible.

family in backyard eating a meal with string lights above

Our Values


Relationship Building




Problem Solving

Our mission, vision and values

row of colorful homes in neighborhood

Our mission

Building community one neighborhood at a time through relationships, knowledge and innovation

smiling family in front of brick house

Our vision

To be be recognized as the most efficient and effective community association management and related services provider, delivering the best community value, customer service, employee talent, and industry partnerships while striving to increase the quality of life for as many people as possible

family in backyard eating a meal with string lights above

Our values


What sets us apart?

Board Education

We stay on top of our own education in order to share that knowledge with our teams, boards, and the larger community. Our managers receive a minimum of two hours of training each week, and we send staff members to national conferences and seminars. We pass along everything we know about HOAs through free training events , instructing courses with Community Associations Institute (CAI), meeting with realtors, and working with local legislators to develop laws and regulations that benefit HOAs and their homeowners.

Extended Customer Service

Our customers are at the center of everything we do! We welcome your questions and will help you find the answers you need, when you need them. Our extended customer service hours make it possible for you to reach us at the times most convenient for you.

Designated Staff

We surround your community with the expertise of an entire team to help you effectively and efficiently run your HOA. Backed by professional training and ongoing education, our designated staff can address homeowner concerns, the varying needs of an HOA board or professional management requests. Our staff partners with you, in every aspect, to improve the quality of your community.

Innovative accountability tools

For more than 20 years, we have witnessed and contributed to incredible changes in the community association management industry. We have become industry experts and educators, and, as such, we believe in embracing, evolving, and sharing the innovations available to homeowners, board members and management professionals, like us!

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An industry-leading portal that provides homeowners and board members with expanded, real-time access to all communications: reports, financials, violations, reservations, etc. Secure and encrypted.

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First Citizens Bank

The leading bank for community associations. FCB provides transparency and works hand-in-hand with VANTACA. Benefits include encryption, modern and easy-to-use systems and community management-specific tools.

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VIVE is a third-party vendor compliance firm. We have partnered with VIVE to screen all vendors prior to authorizing their service to our clients. We have instant access to vendors who we know are trustworthy.

Award-winning excellence

Best of SLC HOALiving Award

•Best of SLC
•Best of SLC for Property Management in 2022!

Best of State HOALiving award

We are a three-time, consecutive Best of State winner in Utah!

• Best in Property Management – 2022 & 2021
• Best in Customer Servicing – 2022
• Best in Employer/Employee Relations – 2022, 2023

Best of Southern Utah HOALiving Award

•Best of Southern Utah
in 2022 (CAM)

At HOALiving, we strive to remain worthy of the many honors we receive from city, state and industry entities. We believe this consistent recognition reflects an appreciation for our company values and the characteristics that set us apart from our competitors. It also honors the exceptional work of our highly-trained and high-achieving staff.

HOALiving gives back

“Some people think they are in community, but they are only in proximity. True community requires commitment and openness. It is a willingness to extend yourself to encounter and know the other.” –David Spangler

Community testimonials

"Customer service was helpful and patient when I was trying to figure out how to submit something to them."

- Natalie Hopkins

"I love this customer service! Every time I’ve called, they are really nice."

- Andrea Barboza

"I had a question about my bill. The person who helped me was very kind and helpful. They helped me resolve my issue. Great customer service!"

- James Cabrera

"Really awesome customer service. Stayed with me to make sure I got through this process. Very friendly. Thank you!!!"

- Karen Wheeler

"Called to get my automatic billing changed and they were so helpful and polite! Stayed on the phone and walked me through every step. A pleasure to work with!"

- Elizabeth Dayton

"My agent was super kind and knowledgeable. She was able to dig into an old account and find where we made our mistake and helped us correct it!"

- Max Sneary

"Always professional and quick to respond."

- Colin Esplin

"Spoke to someone on the customer service support line, they were super friendly, and gave me the exact information I was looking for super fast, no hold time either. I was impressed!"

- Benjamin Curtis

We have the perfect fit for your association, no matter your needs!

Request a proposal and we will be in touch within one business day to learn more about your needs and how we can become a strategic partner in the success of your community association. We look forward to the opportunity to speak with you!

Frequently Asked Questions

HOALiving is a network of community association management and service companies. We connect HOAs to our local teams which are supported by an infrastructure of resources unique to us: board training materials, extended customer service for communities and a designated staff. 

We empower our teams to provide you with personal interactions and larger-than-local opportunities. Our network joins industry best practices and tools with expertise specific to your state, city and community.

This is what we do and who we are! Our teams have been managing HOAs and building community for over 20 years. All the while, we remain in hot pursuit of educational opportunities and designations from CAI, the governing body of our industry. This qualifies us to navigate the unique needs and challenges of any association.

We are industry experts and educators who have built a library of tried-and-true resources to share with our clients. We believe in the necessity of innovation and redefining industry best practices to match the lived experiences of our homeowners, board members and professional partners.

Property values are largely affected by the management of an HOA. When boards lack the skills and experience to run an effective association, property value can suffer. At HOALiving, we connect boards to the local teams and services that are the best fit for a community. Those teams are equipped with board training materials, extended customer service support and countless designations/educational opportunities for professional development.

We pride ourselves in prioritizing homeowner communication, as we recognize the importance of homeowner satisfaction and involvement in a community. For this reason, our local teams are backed by extended customer service support via call, text, email and online chat.
Our owner portals extend another line of communication to homeowners who are given access to important documentation, real-time account updates and electronic request forms.

We also have training and educational resources available to homeowners who are interested in learning more about their HOA and the work we do.

Free Download: “You and your community” ebook download.

Our management teams are highly trained in interpreting governing documents and offering sound advice to boards. We also stay up-to-date on state and federal legislation. Ultimately, we are not attorneys, but we work closely with legal representatives when needed and are able to recommend professional partnerships.

Our mission is “Building community one neighborhood at a time, through relationships, knowledge and innovation.” This means we are constantly on the lookout for new technology that will benefit our clients. We put considerable time and resources into investigation before implementation, and we are involved in user groups to report feedback and inspire change. 

An excellent example of this is our adoption of owner portals from Vantaca.

Our owner portals allow for complete transparency with real-time reporting of all financial information for boards to access. Individual homeowners are able to see their own accounts and set up auto-pay.

We are always learning and always networking. Many of our managers are members of local CAI chapters, and our CEO is on CAI’s Board of Trustees. He is also a national and international faculty member. We attend conferences and industry events in order to learn from other management professionals. Then, we host free, monthly webinars to educate our clients and all interested parties. 

At HOALiving, we educate ourselves in order to educate others. We appreciate tradition while redefining industry best practices in accordance with what’s best for the people we serve.

Our team structure is specifically designed to provide our clients with the support they need - timely and personal. Each association is assigned a Community Manager who is assisted by a Community Specialist. They know their communities inside and out, and they are available to their homeowners. We are proud to offer Extended Customer Service via call, text, email and online chat, as well as 24/7 Emergency Services, in order to make ourselves even more accessible to our valued clients.