About Us
HOALiving has evolved from a small family company to a national network. We live and breathe all things HOAs!
Our Story
Our CEO and owner, Michael Johnson, was elected President of the association where he purchased his first home. He quickly learned there were many responsibilities in this new role, and as he learned more and worked to make his association run better, he knew he could share what he learned to help others. Two years later, in 1999, Michael took the leap and started Future Community Services, Inc. – known today as the HOALiving Network – from his dining table.
Now, with over 130 employees, working out of 7 states, HOALiving has spread from a Utah company to serving nationwide. HOALiving companies manage more homes and associations in the states they serve, than any other locally or nationally owned company. We are often the only portfolio Accredited Association Management Company (AAMC) in the regions we serve.
HOALiving earned its Accredited Association Management Company (AAMC) designation due to our employees’ advanced training through Community Associations Institute (CAI). At HOALiving, we ensure our people have the skills and knowledge to handle a variety of issues, and we provide our communities with the professional partnerships they deserve. Only 264 firms have the AAMC designation worldwide. HOALiving not only maintains AAMC’s standards, we exceed them!
As our expertise and knowledge have grown and developed in community association management and related services, we have created or acquired several affiliated companies that make up the HOALiving Network: A+ Association Accounting, CAM Community Association Management, Custom Consult, FCS Community Management, FCS Rentals, FCS Home Sales, Idaho HOALiving, HOALiving Minnesota, MAX Maintenance, Splash Pool Services and TMC - The Management Company of Management Companies.
Our mission, vision and values
Our Mission
Building community one neighborhood at a time through relationships, knowledge and innovation
Our Vision
To be recognized as the most efficient and effective community association management and related services provider, delivering the best community value, customer service, employee talent, and industry partnerships while striving to increase the quality of life for as many people as possible.
Our Values
Gratitude
Relationship Building
Generosity
Excellence
Accountability
Problem Solving
Our mission, vision and values
Our mission
Building community one neighborhood at a time through relationships, knowledge and innovation
Our vision
To be be recognized as the most efficient and effective community association management and related services provider, delivering the best community value, customer service, employee talent, and industry partnerships while striving to increase the quality of life for as many people as possible
Our values
Trust
Empowerment
Accountability
Support
Generosity
Excellence
Curiosity
What sets us apart?
Innovative accountability tools
For more than 20 years, we have witnessed and contributed to incredible changes in the community association management industry. We have become industry experts and educators, and, as such, we believe in embracing, evolving, and sharing the innovations available to homeowners, board members and management professionals, like us!
VANTACA
An industry-leading portal that provides homeowners and board members with expanded, real-time access to all communications: reports, financials, violations, reservations, etc. Secure and encrypted.
First Citizens Bank
The leading bank for community associations. FCB provides transparency and works hand-in-hand with VANTACA. Benefits include encryption, modern and easy-to-use systems and community management-specific tools.
VIVE
VIVE is a third-party vendor compliance firm. We have partnered with VIVE to screen all vendors prior to authorizing their service to our clients. We have instant access to vendors who we know are trustworthy.
Award-winning excellence
•Best of SLC
•Best of SLC for Property Management in 2022!
We are a three-time, consecutive Best of State winner in Utah!
• Best in Property Management – 2022 & 2021
• Best in Customer Servicing – 2022
• Best in Employer/Employee Relations – 2022, 2023
•Best of Southern Utah
in 2022 (CAM)
At HOALiving, we strive to remain worthy of the many honors we receive from city, state and industry entities. We believe this consistent recognition reflects an appreciation for our company values and the characteristics that set us apart from our competitors. It also honors the exceptional work of our highly-trained and high-achieving staff.
Community testimonials
We have the perfect fit for your association, no matter your needs!
Request a proposal and we will be in touch within one business day to learn more about your needs and how we can become a strategic partner in the success of your community association. We look forward to the opportunity to speak with you!
Frequently Asked Questions
HOALiving is a network of community association management and service companies. We connect HOAs to our local teams which are supported by an infrastructure of resources unique to us: board training materials, extended customer service for communities and a designated staff.
We empower our teams to provide you with personal interactions and larger-than-local opportunities. Our network joins industry best practices and tools with expertise specific to your state, city and community.
This is what we do and who we are! Our teams have been managing HOAs and building community for over 20 years. All the while, we remain in hot pursuit of educational opportunities and designations from CAI, the governing body of our industry. This qualifies us to navigate the unique needs and challenges of any association.
We are industry experts and educators who have built a library of tried-and-true resources to share with our clients. We believe in the necessity of innovation and redefining industry best practices to match the lived experiences of our homeowners, board members and professional partners.
Property values are largely affected by the management of an HOA. When boards lack the skills and experience to run an effective association, property value can suffer. At HOALiving, we connect boards to the local teams and services that are the best fit for a community. Those teams are equipped with board training materials, extended customer service support and countless designations/educational opportunities for professional development.
We pride ourselves in prioritizing homeowner communication, as we recognize the importance of homeowner satisfaction and involvement in a community. For this reason, our local teams are backed by extended customer service support via call, text, email and online chat.
Our owner portals extend another line of communication to homeowners who are given access to important documentation, real-time account updates and electronic request forms.
We also have training and educational resources available to homeowners who are interested in learning more about their HOA and the work we do.
Free Download: “You and your community” ebook download.
Our management teams are highly trained in interpreting governing documents and offering sound advice to boards. We also stay up-to-date on state and federal legislation. Ultimately, we are not attorneys, but we work closely with legal representatives when needed and are able to recommend professional partnerships.
Our mission is “Building community one neighborhood at a time, through relationships, knowledge and innovation.” This means we are constantly on the lookout for new technology that will benefit our clients. We put considerable time and resources into investigation before implementation, and we are involved in user groups to report feedback and inspire change.
An excellent example of this is our adoption of owner portals from Vantaca.
Our owner portals allow for complete transparency with real-time reporting of all financial information for boards to access. Individual homeowners are able to see their own accounts and set up auto-pay.
We are always learning and always networking. Many of our managers are members of local CAI chapters, and our CEO is on CAI’s Board of Trustees. He is also a national and international faculty member. We attend conferences and industry events in order to learn from other management professionals. Then, we host free, monthly webinars to educate our clients and all interested parties.
At HOALiving, we educate ourselves in order to educate others. We appreciate tradition while redefining industry best practices in accordance with what’s best for the people we serve.
Our team structure is specifically designed to provide our clients with the support they need - timely and personal. Each association is assigned a Community Manager who is assisted by a Community Specialist. They know their communities inside and out, and they are available to their homeowners. We are proud to offer Extended Customer Service via call, text, email and online chat, as well as 24/7 Emergency Services, in order to make ourselves even more accessible to our valued clients.