“What payment options are available?”
FCS offers a variety of payment options, all of which are detailed when you log into your homeowner portal online.
1. Phone Payments: These are done via Paylease for a fee (credit / debit cards and echeck). (All Paylease payments HAVE SERVICE FEES associated with them).
2. Credit / Debit Card Payments: These may be paid online or over the phone via Paylease (All Paylease payments HAVE SERVICE FEES associated with them).
3. Checks / Money Order Payments: These may be mailed to the payment processing center or delivered by hand to our office locations (NO SERVICE FEES). Please be certain all payments are made payable to the correct association name and must include your five (5) digit account number.
Payment Processing Center Address:
2223 S. Highland Drive #E6-324
Salt Lake City, UT 84106
Hand Delivery Address:
12227 S. Business Park Dr. Suite 200
Draper, UT 84020
4. ECheck Payments: These are made directly through the Union Bank website ‐ link available via your homeowner portal online (https://www.hoabankservices.com/OnlinePayments/payment.aspx?a=115). Please be certain to select your correct association, as many in the association drop‐down list have very similar names, and to use your correct 5 digit account number (NO SERVICE FEES).
5. Autopay / ACH Payments: These payments are managed in house by FCS via completion of the AutoPay Enrollment Form available in the homeowner portal online.(https://www3.senearthco.com/documents/ach/AutoPay_Enrollment_Form_fcs.pdf). This is the preferred recurring payment method because it will automatically adjust when assessments change or special assessments are due (NO SERVICE FEES). AutoPay is pulled on the 10th of each month. Changes or cancellations need to be requested by the 5th of the month.
6. Recurring Payments: Checking/savings payments may be setup directly through Union Bank at NO FEE for 12 or 24 month periods. Recurring payments may be setup through Paylease for credit/debit cards or echecks with no expiration date (Paylease payments DO HAVE SERVICE FEES associated with them). Recurring payments are set amounts which DO NOT automatically adjust.
7. Paypal Payments: This is accepted online, through the homeowner portal, only via Paylease (Paylease payments DO HAVE SERVICE FEES associated with them). Your association cannot accept Paypal payments over the phone.
8. Cash Payments: Your association does not accept cash at any FCS location and cash should never be mailed. You may take cash to various businesses that issue money orders (like 7‐11’s) and may make your payments via money order (like a check payment). However, money orders are very difficult to track if lost.
“Do you accept payments over the phone?”
Your association is able to accept credit and debit cards as well as echeck payments over the phone for a small service fee. Your association offers several free payment options detailed online.
“Why is there a fee for payments made over the phone?”
FCS has multiple free payment options available, however, there is a cost associated with the systems and security necessary to process payments via the phone. Your association budgets are based on the full assessment and therefore the association must collect an additional service fee for these optional payment choices.
“What is Paylease?”
Paylease is a convenient, easy to use, and secure payment processing partner. Payments made via Paylease online or over the phone will be reflected on homeowner accounts the next business day but will be dated the day the payment was initiated. (Paylease payments DO HAVE SERVICE FEES associated with them).